Service Description

Description: - Free playing in the playground within private venue hire time. - Clients can use the playground and Cafe area. - 200 people maximum. - Please email us to talk about the food menu. - Extended use will be $750/Hour Booking Guide: 1. Please read the following information carefully and start to make a booking. 2. $700 deposit is required that will be held as a security bond for fair cleanliness, soiling, equipment misused, and/or missing equipment and time of vacancy. 3. Full payment of your function excluding the deposit should be paid in less than 5 workings days prior to your event. After paying the full payment that is required, the deposit automatically changes to the bond. * After 7 working days, the bond will be refunded after confirming that everything is in good condition. If there is equipment misused or extended hour use of the venue we will deduct the cost from the bond and refund you the remaining. * The deposit will NOT be refunded if you have decided to not show up or to cancel your booking. Decoration: - Client can decorate without destroying the original decoration of the playground and cafe. Meal: - You are welcome to bring your own catering by hiring out café area. The kitchen is not available for preparation, heating cleaning your own catering. - The kitchen is not available for preparation, heating cleaning your own catering. - If you are serving a large meal, you will need to provide your own disposable cutlery, cups, plates, serviettes, and rubbish bags. Rules & Policy: - Adults and children over 14 years old are NOT ALLOWED to play on the equipment. - Socks must be worn at ALL TIMES including adults supervising children in the playground. - Bare feet are NOT permitted in the playground for hygiene and safety reasons (socks are available for purchase at the counter). - While eating and drinking, all guests must be seated in the café or outside the playground. - NO food and drinks are allowed in the playground. - No smoking is permitted in the building or the car park.

Cancellation Policy

Cancellation Policy All bookings are non-refundable. We are not required to provide a refund, credit or transfer if you change your mind. Please refer to the New Zealand consumer protection website： https://www.consumerprotection.govt.nz/general-help/common-consumer-issues/refund-replacement-repair/ for more information. Party bookings may be cancelled, up to 48 hours after the booking (Cooling Off Period). When a booking is cancelled during this 48 hours period 80% of your booking will be refunded and the 20% transaction fee that occurs when making your booking will not be refunded. Any Bookings cancelled after this Cooling Off Period will not be entitled to a refund and will be offered a reschedule instead. Please let us know at least 3 days prior to the booked date if you want to change the party date . Under COVID situation: If a LOCKDOWN occurs followed by the government restrictions or a covid isolation occurs for your family, party room fees will be transferred into playground credit that is valid for 1 year to be used and/or given to family and friends (non-refundable).

Contact Details

• HIPPO Playground Ti Rakau Drive, Huntington Park, Auckland, New Zealand

  09 2651288

  hippo.partybooking@gmail.com