​Terms & Conditions

​

• A ticket to Hippo playground you are deemed to have understood and accepted the Hippo Playground Terms and Conditions as well as following the Hippo Playground Rules and Safety Guidelines.

• Hippo Playground and Cafe is not a drop-off center, children must be accompanied by parents and caregivers at all times.

• Please do not visit Hippo Playground and Cafe if you or your child has experienced vomiting or diarrhea in the last 48-72 hours and any other sickness as it could be contagious and passed on to others.

• Use of playground equipment is at your own risk.

• The play area is reserved for customers with tickets only.

• No outside food is allowed in Hippo Playground and Cafe at all times.

• Cakes are only eatable in party rooms not on the premises.

• If your child is wearing a cast and has the approval of entry from the parent make sure to keep a distance towards others to prevent any other accidents occurring and also for your own safety.

• The parent of the child cast on will need to take responsibility if any accidents occur due to the cause of a child with a cast on.

• Hippo Playground and Cafe takes no responsibility for injuries unless it was caused by broken equipment from our playground.

• Hippo Playground and Cafe takes no responsibility for lost or stolen items.

• Any child found left on the premises without a parent accompanied will be handed over to the appropriate authorities without exception.

• Staff will be patrolling for general supervision only. Active supervision of your children is recommended at all times

• At Hippo Playground all products and services are non-refundable including general admission and non-slip socks. However, we can offer you a free admission ticket on your next entry.

• If in exceptional circumstances a refund is required, a $10.00 transaction fee will be deducted per ticket.

• A celebration with cake at the Cafe area will be charged at $20 on Monday to Friday. No celebration allowed on Saturday and Sunday at the Cafe area.

• We do not have a table reservation service at the playground or Cafe area.

• Refunds or exchanges are not available where you simply change your mind.

• Prices include GST and are subject to change without notice.

• Hippo reserves the right of final explanation.

​

Playground Rules

​​​

• Children under the age of 5 must be accompanied by an adult at the age of 18 and over.

• No rough playing or yelling is allowed at our premises.

• Only one person per slide/swing/jump at a time.

• No jumping off the sliding board.

• Watch out for other children around you.

• Read the signs properly before entering different fun areas.

• No glass/bottle or any food or drink in the playground.

• Children over 14 years old are not allowed to be on the equipment.

• Smoking is prohibited at all times.

• Children and adults must wear socks at all-time in the play area for health and safety reasons.

• No bare feet are allowed when using our equipment or you will be asked to leave the playground or to purchase non-slip socks at the counter.

• Please report all accidents to any of our staff members.

​

Party Room Hire - Rules & Policies

​

• At Hippo Playground and Café, outside food is NOT ALLOWED AT ALL TIMES into our premises or party rooms with the exception of bringing your own birthday cakes and cupcakes into the party rooms or café area.

• There will be an additional charge on damages to our facilities and a cleaning fee if the room is dirty and we have found food or cakes on the floor that will be difficult for our team to clean.

• If you have decorated the room, we expect you to take most of your own decorations and return our room back to normal if you can.

• For decorations, double sided tape is not allowed as they may damage our walls so we recommend you to use blu tack instead.

• Please only use the room within your booking period and leave the room ASAP when it's the end of your booking as there could be other people waiting to use the room afterwards and the team will need time to do cleaning.

• Party poppers and pinata are not allowed in the party rooms at all times. If found there will then be an additional charge applied.

• Please inform our staff of any allergies that the adults and your child are allergic to for the kitchen to avoid while preparing the food. Hippo takes no responsibility if you have failed to give notice on all food allergies.

• Pinata is not allowed at all.

​

Venue Hire Policy

​

• A $700 deposit is required for booking a time of vacancy.

• The deposit will NOT be refunded if you have decided to not show up or to cancel your booking.

• Full payment of your function excluding the deposit should be paid in at least 5 workings days prior to your event. After paying the full payment that is required, the deposit automatically changes to the bond as security for fair cleanliness, soiling, equipment misused, and/or missing equipment.

• After 7 working days, the bond will be refunded after confirming that everything is in good condition. If there is equipment misused or extended hour use of the venue we will deduct the cost from the bond and refund you the remaining.

• The kitchen is not available for preparation, heating cleaning your own catering.

• If you bring your own catering, you will need to provide your own disposable cutlery, cups, plates, serviettes, and rubbish bags. All rubbish must be removed by yourself and cleaning done afterward within your hiring hours, if you have stayed longer than your booking hours we will charge you extra and the cost for staying past booking hours will be deducted from your bond.

• The hired are must be cleared and cleaned within 15 minutes from the time your function ends, otherwise, additional charges will apply.
  
   

• Cancellation Policy

• All bookings are non-refundable. We are not required to provide a refund, credit or transfer if you change your mind.
  Please refer to the New Zealand consumer protection website：
  https://www.consumerprotection.govt.nz/general-help/common-consumer-issues/refund-replacement-repair/ for more information.

• Party bookings may be cancelled, up to 48 hours after the booking (Cooling Off Period). When a booking is cancelled during this 48 hours period 80% of your booking will be refunded and the 20% transaction fee that occurs when making your booking will not be refunded. 

•  Any Bookings cancelled after this Cooling Off Period will not be entitled to a refund and will be offered a reschedule instead. 

• Please let us know at least 3 days prior to the booked date if you want to change the party date .

• Under COVID situation: If a LOCKDOWN occurs followed by the government restrictions or a covid isolation occurs for your family, party room fees will be transferred into playground credit that is valid for 1 year to be used and/or given to family and friends (non-refundable).