Service Description

Description: - The price is Room fee only - Room 2 is available for 8-14 Children - Room 2 has no windows. Booking Guide: 1. Welcome to come in-store for a closer look at the party rooms or view the photos online to find out which room you have decided to book for. 2. Please read carefully the following "Decoration Service", "Party Room Meal" and "Policy" section. 3. Click the "booking" button to the next step for the time session booking. 4. After selecting the available time session you can following the instruction to pay for the booking。 Decoration: - Happy birthday sign and some basic wall stickers is included in the decorations. Additional decoration is available at extra charge. Please send email to hippo.partybooking@gmail.com for more decoration info. Party Meal: - After finishing party room booking, you can go to our "online booking" section to book a party meal. - Party Meals must be confirmed at least 3 days before the party date. - We have a special meal for vegetarians, please go to online ordering to find out. - Our kitchen can provide all kinds of birthday cakes for sale, please go to our menu to find out. - For safety and other concerns, we do not allow outside food into the Hippo, please go to our online menu to see kids' and adult's meals under the Party Meal category. Policy & Rules: - Please keep the party room clean all the time. There could be an additional charge for the cleaning fee if we have found food or cakes on the floor. Cancellation Policy All bookings are non-refundable. We are not required to provide a refund, credit or transfer if you change your mind. Please refer to the New Zealand consumer protection website： https://www.consumerprotection.govt.nz/general-help/common-consumer-issues/refund-replacement-repair/ for more information. Party bookings may be cancelled, up to 48 hours after the booking (Cooling Off Period). When a booking is cancelled during this 48 hours period 80% of your booking will be refunded and the 20% transaction fee that occurs when making your booking will not be refunded. Any Bookings cancelled after this Cooling Off Period will not be entitled to a refund and will be offered a reschedule instead. Under COVID situation: If a LOCKDOWN occurs followed by the government restrictions or a covid isolation occurs for your family, party room fees will be transferred into playground credit that is valid for 1 year to be used and/or given to family and friends (non-refundable).

Cancellation Policy

Cancellation Policy All bookings are non-refundable. We are not required to provide a refund, credit or transfer if you change your mind. Please refer to the New Zealand consumer protection website： https://www.consumerprotection.govt.nz/general-help/common-consumer-issues/refund-replacement-repair/ for more information. Party bookings may be cancelled, up to 48 hours after the booking (Cooling Off Period). When a booking is cancelled during this 48 hours period 80% of your booking will be refunded and the 20% transaction fee that occurs when making your booking will not be refunded. Any Bookings cancelled after this Cooling Off Period will not be entitled to a refund and will be offered a reschedule instead. Please let us know at least 3 days prior to the booked date if you want to change the party date . Under COVID situation: If a LOCKDOWN occurs followed by the government restrictions or a covid isolation occurs for your family, party room fees will be transferred into playground credit that is valid for 1 year to be used and/or given to family and friends (non-refundable).

Contact Details

• HIPPO Playground 451 Ti Rakau Drive, Huntington Park, Auckland, New Zealand

  09 2651288

  hippo.partybooking@gmail.com